Contact Centre Consultants – inbound (fulltime or part time)
THIS ROLE IS FOR NIGHT SHIFTS ONLY
We are currently working on behalf of a well-established business who are expanding the services that they offer their clients.
Working as part of a Customer Services and Administration team you will be required to deliver exceptional levels of services to end users. Get to know your customers by building good rapport and help manage their administration. You will work closely with your Team Manager to really exceed your own expectation.
Full training will be provided however as a minimum the successful candidate will;
• Have excellent communication and listening skills.
• Be computer literate – Office 365/PDF
• Be reliable and have a positive attitude
• Be able to work in a team environment.
• Be able to show patience and empathy and problem solve quickly
The contact centre will be open 24 hours a day 7 days a week, therefore flexibility to complete shift work will be required, HOWEVER the client can remain flexible to accommodate Fulltime, Part time, days, nights, evenings, weekends etc. This will be discussed with you upon your initial application.
Fulltime hours guaranteed 37.5 hours a week.
Day shifts: £10.25 per hour for the first 3 months £11.28 thereafter. (£20000 - £22000 for 37.5 hours a week)
Night shifts: £11.28 per hour for the first 3 months £12.52 thereafter. (£22000 - £24420 for 37.5 hours a week)
In addition to the above the client offers a profit share bonus that can add up to 10% of your annual salary per annum.
Assessment days will be held throughout October with successful candidates commencing employment in November.
All these opportunities are available to all candidates who satisfy the minimum requirements above, due to the flexibility that the client can offer for the part time posts, we are welcoming applications from candidate who have a genuine reason for working part time hours these could include, but not limited to; parents needing to accommodate child care, students with education commitments or semi-retired candidates looking to top up their pension.
Please only apply if you fully match the skills and experience required. If you have not had contact from us within 72 hours of your application, due to receiving high volumes of applications, please assume that your application has been unsuccessful on this occasion.