2Nd Line It Engineer

  • £25000 - £30000 per annum
  • Maidstone, Kent
  • Atlas Recruitment Group

2nd Line IT Engineer - Maidstone - £25-30,000

A 2nd Line IT Engineer is currently required by a leading business solutions provider to facilitate company growth and provide technical support to a UK wide user base.

This is a stand-alone position and you will be providing 1st and 2nd line support to an internal user base of 50+ as well as remote support to multiple sites across the UK. This role will also involve working alongside the IT Director on delivering project work.

This is a Windows based environment with exposure to MACs and you will be responsible for supporting and maintaining Microsoft Servers, Desktop Operating Systems, Hardware, and also general maintenance of hardware/software.

Key Requirements: -

* Escalating IT issues to the IT Director as and when necessary

* Managing backups and tape rotation

* Diagnosing and resolving technical issues in a timely manner

* Undertaking small to medium sized technical projects

* Desktop/Server support

* Setting up and configuring new servers, laptops, and desktops

* Installing authorised software to servers, laptops, and desktops

* Ensuring security and upgrades are applied to servers, laptops, and desktops

* Antivirus installation and updates

* Fault finding

* Reporting faults and maintaining logs

* Completing internal user moves including phones

* Network patching

* Creating purchase requisitions for IT hardware/software

* Exchange 365 mailbox maintenance

* Setting up new users and disabling expired account in accordance with HR requirements

* MAC Support

You should apply if you have the below: -

* 3+ years of Technical support experience in a 1st/2nd line environment

* Experience with Windows 10 Desktop, Windows Server 2012+, Server Management and Deployment, Familiarity of firewalls (ideally WatchGuard)

If you're interested in this position, please click 'APPLY' with a recent copy of your CV and the consultant looking after this opportunity will be in contact to discuss in further detail.

  • Advertiser: Agency
  • Reference: 123MP9400