Seasonal Customer Service Agent (Check In / Terminal

  • £19,872 per annum plus shift pay
  • Folkestone, Kent
  • Eurotunnel

Eurotunnel manages, maintains and operates the Channel Tunnel Fixed Link Concession between Folkestone and Coquelles, France. Opened on 6 May 1994, the Fixed Link is a rolling motorway which transports passenger and commercial freight vehicles on board Shuttles across the Channel at 140kph, in 35 minutes. It also allows the running of third party passenger and railfreight trains. The advantages of the Channel Tunnel are security, reliability, speed, frequency and respect for the environment.

An innovative rail company and responsible infrastructure manager, Eurotunnel is part of the Getlink group and is a leading stakeholder in the economies around Kent and Calais, contributing to the dynamism of the regions surrounding its operations. As a responsible employer, the Getlink Group is committed to providing a working environment that fosters personal development and fulfilment in order to attract and retain good and qualified staff.

In 2018, Eurotunnel Shuttles carried circa 1.7 million trucks, and 2.6 million passenger vehicles and facilitated the transportation of just over 1m tonnes of freight and some 11m Eurostar passengers. The Channel Tunnel facilitates trade worth circa £91.4bn per year, representing a quarter of all UK trade in goods with the European Union.

Eurotunnel is seeking highly motivated Customer Service Agents to work during the busy summer period at our Check-In plaza or at point of boarding. The Customer Service Agents work on a 24/7 shift basis within the Customer Services Division, delivering excellent customer service to passengers on our Freight and Passenger services.

These positions must provide excellent customer service in a warm and welcoming manner, both as the first point of contact for customers arriving at the Terminal and when the customers board the train.

These roles will interest you if you are passionate about working in a team, committed to offering a high quality of service for our customers, have excellent communication skills and have previous experience of working in a customer facing role.

In accordance with the Working Time Regulations Act 1998 these roles are open to individuals aged 18 years and over at the time of taking up appointment due to shift working being required.

Applicants must qualify to work within the EU, and will be required to present appropriate documentation (passport, work permit).

Completed application forms must be received no later than 12 noon on Wednesday 27 March 2019.

The successful candidates must be available to start training from either 17 or 24 June and be available to work until mid/end September. Unfortunately we cannot authorise leave during this period.

Eurotunnel is committed to equal opportunities.

Candidates must be available to attend an interview during w/c 8 April 2019.

All communication, queries and requests for application packs in respect of this position should be made by email to [email protected]

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